CONNECTIVITY

UCaaS

A cloud-delivered platform that unifies voice, video, messaging, and meetings into a single service, replacing on-premise PBX and standalone collaboration tools. UCaaS providers manage the platform; the customer manages users, policies, and integrations.

IN PRACTICE

A 400-person organization retires its on-premise PBX and three separate collaboration tools by migrating to RingCentral, 8x8, or Microsoft Teams Phone. One platform handles voice, video, chat, and presence across desk phones, laptops, and mobile.

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